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Certifications

Learn about earning and managing professional certifications on Cicero.

Overview​

Cicero offers professional certifications through its education platform. Complete educational content, pass assessments, and earn certificates to document your continuing education.

Types of Certifications​

Individual Course Certificates​

Earn certificates by completing single educational content:

  • Complete watching the content
  • Pass the assessment (if required)
  • Receive your certificate

Masterclass Series Certificates​

Complete entire series for comprehensive certification:

  • Multiple related lectures
  • Progressive learning path
  • Series completion certificate

Compliance Certifications​

Required training certificates:

  • Assigned by clinic administrators
  • Tracked in the Information System
  • Mandatory for certain roles
  • Time-limited validity

Earning Certificates​

Requirements​

To earn a certificate, you typically need to:

RequirementDescription
Watch ContentComplete minimum watch time (usually 80%+)
AssessmentPass quiz or test (if included)
Passing ScoreMeet minimum score requirement

Process​

  1. Find Certifiable Content

    • Look for certificate icon on content
    • Check content description for certification info

  2. Complete Content

    • Watch the entire video/lecture
    • Don't skip significant portions
    • Progress is tracked automatically

  3. Take Assessment (if required)

    • Click Take Test when prompted
    • Answer questions carefully
    • Submit your answers

  4. Receive Certificate

    • Certificate generates automatically
    • Appears in your Library
    • Download or share immediately

Assessments​

Assessment Types​

TypeDescription
Multiple ChoiceSelect correct answer(s)
True/FalseDetermine statement accuracy
Image-BasedIdentify features in images
Case StudiesAnalyze clinical scenarios

Taking Assessments​

  1. Complete watching the content
  2. Click Take Assessment or Start Test
  3. Read each question carefully
  4. Select your answer(s)
  5. Review before submitting
  6. Click Submit

Assessment Results​

After submission:

  • Immediate score display
  • Pass/fail notification
  • Correct answers shown (if enabled)
  • Certificate issued (if passed)

Retaking Assessments​

If you don't pass:

  • Some assessments allow retakes
  • Wait period may apply
  • New questions may be presented
  • Retake attempts may be limited

Viewing Certificates​

In Your Library​

  1. Go to Library
  2. Find the Certificates section
  3. Browse your earned certificates
  4. Click to view details

Certificate Information​

Each certificate displays:

  • Your Name - As registered
  • Course Title - Content completed
  • Completion Date - When earned
  • Credit Hours - CE credits (if applicable)
  • Verification Code - Unique identifier
  • Educator - Content creator
  • Signature - Digital authentication

Downloading Certificates​

PDF Download​

  1. Open the certificate
  2. Click Download or PDF icon
  3. Certificate saves to your device
  4. Print for your records

Certificate Format​

Downloaded certificates include:

  • Professional design
  • Verification QR code
  • All certificate information
  • Printable quality

Sharing Certificates​

Share Options​

  1. Open the certificate
  2. Click Share
  3. Choose sharing method:
    • Copy link
    • Email
    • LinkedIn
    • Other social media

Verification​

Anyone with the certificate link can:

  • View the certificate
  • Verify authenticity
  • See completion details

Compliance Certifications​

Clinic-Assigned Training​

Your clinic may assign required training:

  1. Assigned by clinic administrator
  2. Appears in your Library
  3. Tracked in Information System
  4. Must complete within timeframe

Access Codes​

Compliance training may use access codes:

  • Code provided by your clinic
  • Unlocks specific content
  • Tracks completion
  • Reports to clinic

Compliance Tracking​

For clinic staff:

  • Your completion is tracked
  • Reports to clinic administrator
  • Contributes to compliance status
  • May affect employment requirements

Credit Hours​

Continuing Education Credits​

Some certifications include CE credits:

  • Credit hours displayed on certificate
  • May count toward licensing requirements
  • Track your total credits earned

Credit Categories​

Credits may be categorized by:

  • Clinical hours
  • Non-clinical hours
  • Specialty-specific credits
  • General dentistry credits

Masterclass Series​

Series Certification​

Complete entire series for certification:

  1. Enroll in Series

    • Find masterclass series
    • Start the first module

  2. Complete All Modules

    • Watch each module
    • Pass individual assessments

  3. Final Assessment

    • Complete series final exam
    • Demonstrate comprehensive knowledge

  4. Earn Series Certificate

    • Certificate reflects full series
    • Higher credential value

Series Progress​

Track your progress:

  • Modules completed
  • Modules remaining
  • Overall progress percentage
  • Time to completion estimate

Certificate Management​

Organizing Certificates​

Your Library organizes certificates:

  • Chronological order
  • Search by title
  • Filter by date
  • View all option

Record Keeping​

Best practices:

  • Download copies regularly
  • Store in professional portfolio
  • Track credit hours
  • Note expiration dates

Verification​

Verifying Certificates​

Anyone can verify your certificates:

  1. Access the certificate link
  2. View verification page
  3. Confirms:
    • Certificate is authentic
    • Completion details
    • Issuer information

Verification Code​

Each certificate has a unique code:

  • Used for manual verification
  • Proves authenticity
  • Traceable to your account

Troubleshooting​

Certificate Not Issued​

  • Verify content was fully completed
  • Check assessment was passed
  • Meeting minimum requirements
  • Refresh and wait a moment
  • Contact support if persists

Wrong Name on Certificate​

  • Check your profile name
  • Update profile information
  • Contact support for correction

Can't Download Certificate​

  • Check browser popup settings
  • Try different browser
  • Clear cache and retry
  • Contact support

Next Steps​