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Order History

Track and manage your orders in the Cicero Marketplace.

Overview​

The Order History page shows all orders placed by your clinic, allowing you to track status, view details, and manage deliveries.

Accessing Order History​

From Navigation​

  1. Navigate to My Orders in the sidebar menu
  2. View your complete order history
  3. Most recent orders appear first

From Order Confirmation​

After placing an order, you can access order details from the confirmation page.

Order List​

Order Display​

Each order in the list shows:

  • Order Number: Unique order identifier
  • Order Date: When the order was placed
  • Status: Current order status
  • Total Amount: Order total with currency
  • Supplier: Supplier name and logo
  • Item Count: Number of items ordered

Sorting and Filtering​

Orders can be organized by:

  • Date: Most recent first (default)
  • Status: Filter by order status
  • Supplier: Filter by supplier

Order Statuses​

Orders progress through various statuses:

Status Types​

StatusDescription
PendingOrder received, awaiting processing
ConfirmedSupplier has confirmed the order
ProcessingOrder is being prepared
ShippedOrder has been dispatched
DeliveredOrder has arrived
CompletedOrder fulfilled
CancelledOrder was cancelled

Status Indicators​

  • Color-coded badges for quick recognition
  • Status history shows progression
  • Estimated dates when available

Order Details​

Click an order to view complete details:

Order Information​

  • Order Number: Reference ID
  • Order Date: Date and time placed
  • Status: Current status with history
  • Placed By: User who placed the order

Delivery Information​

  • Delivery Address: Where order will be shipped
  • Delivery Instructions: Special notes
  • Estimated Delivery: Expected arrival date
  • Tracking Number: When available

Items Ordered​

For each item:

  • Product image and title
  • Quantity ordered
  • Unit price
  • Line item total
  • Supplier information

Order Summary​

  • Subtotal (items)
  • Shipping costs
  • VAT/Tax amounts
  • Grand total

Tracking Orders​

Tracking Information​

When available, orders show:

  • Tracking number (clickable)
  • Carrier/shipping company
  • Current shipment status
  • Delivery estimate

Click the tracking number to:

  • Open carrier's tracking page
  • View detailed shipment progress
  • See delivery attempts

Order Actions​

Available Actions​

Depending on order status:

Pending/Confirmed Orders

  • Cancel order (if allowed)
  • Contact supplier
  • View order details

Shipped Orders

  • Track shipment
  • View delivery estimate
  • Contact supplier

Delivered/Completed Orders

  • View order details
  • Reorder items
  • Leave feedback (if available)

Reordering​

To reorder from a past order:

  1. Open the order details
  2. Click Reorder (if available)
  3. Items are added to your cart
  4. Adjust quantities as needed
  5. Proceed to checkout

Multiple Suppliers​

Split Orders​

If you ordered from multiple suppliers:

  • Each supplier's items are grouped
  • Separate tracking per supplier
  • Status may vary by supplier

Order Organization​

  • Main order number ties everything together
  • Sub-orders per supplier
  • Individual status tracking

Invoices and Documents​

Available Documents​

Orders may include:

  • Invoice: Billing document
  • Packing Slip: Items shipped
  • Receipt: Payment confirmation

Downloading Documents​

  1. Open order details
  2. Find the Documents section
  3. Click to download PDF
  4. Save for your records

Filtering Orders​

Search Orders​

  • Search by order number
  • Search by product name
  • Search by supplier

Filter by Status​

  • View all orders
  • Filter to specific status
  • Multiple status selection

Date Range​

  • Filter by date range
  • Quick filters (last 30 days, etc.)
  • Custom date selection

Export Options​

Exporting Order Data​

For record-keeping:

  1. Select orders to export
  2. Choose export format (if available)
  3. Download file

Export Formats​

  • CSV for spreadsheet import
  • PDF for documentation

Permissions​

Order history access depends on permissions:

PermissionCapability
View CartView order history
Edit CartPlace and manage orders

Troubleshooting​

Order Not Showing​

  • Check the correct clinic is selected
  • Verify order was completed
  • Refresh the page

Status Not Updating​

  • Status updates come from suppliers
  • Allow time for processing
  • Contact supplier if delayed

Missing Tracking​

  • Not all orders have tracking
  • Tracking may not be immediate
  • Contact supplier for updates

Best Practices​

Regular Review​

  • Check order status regularly
  • Note expected delivery dates
  • Plan for product arrivals

Record Keeping​

  • Download invoices for accounting
  • Keep tracking numbers accessible
  • Note any order issues

Communication​

  • Contact supplier for issues
  • Use order numbers in communication
  • Follow up on delayed orders

Next Steps​