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Becoming a Supplier

Learn how to join the Cicero Marketplace as a supplier.

Overview​

The supplier onboarding process allows dental product suppliers to join the Cicero Marketplace and start selling to dental clinics across the platform.

Getting Started​

Who Can Become a Supplier?​

The Cicero Marketplace welcomes:

  • Dental product manufacturers
  • Dental equipment distributors
  • Medical supply companies
  • Dental laboratory suppliers
  • Dental technology vendors

Benefits of Joining​

As a Cicero supplier, you get:

  • Access to a network of dental clinics
  • Integrated order management
  • VIP client programs
  • Streamlined operations
  • Analytics and insights

Onboarding Process​

Step 1: Register Interest​

  1. Navigate to the Suppliers page in the Marketplace
  2. Click Become a Supplier in the banner
  3. Or go directly to /supplier-onboarding
  4. Log in or create a Cicero account

Step 2: Basic Information​

Provide your company details:

  • Company Name: Legal business name
  • Business Type: Manufacturer, distributor, etc.
  • Contact Information: Primary contact person
  • Email and Phone: Business contacts
  • Website: Company website (optional)

Step 3: Business Details​

Complete business verification:

  • Business Registration: Company registration number
  • VAT Number: Tax identification
  • Address: Business address
  • Country/Region: Operating regions

Step 4: Product Logistics​

Configure your operations:

  • Shipping Regions: Where you can deliver
  • Delivery Times: Estimated shipping times
  • Shipping Rates: Your shipping pricing
  • Minimum Orders: Order minimums (if any)

Step 5: Payment Setup​

Configure payment receiving:

  • Bank Details: For receiving payments
  • Currency: Preferred currency
  • Payment Terms: Your payment requirements
  • Stripe Integration: Online payment setup (if applicable)

Step 6: Review and Compliance​

Final verification:

  • Review all entered information
  • Accept terms and conditions
  • Agree to Marketplace policies
  • Submit for approval

Approval Process​

What Happens Next​

After submission:

  1. Review: Cicero team reviews your application
  2. Verification: Business information is verified
  3. Approval: Account is approved or feedback provided
  4. Activation: Supplier portal access granted

Timeline​

  • Initial review: 1-3 business days
  • Verification: Varies by documentation
  • Total process: Typically 5-10 business days

Status Updates​

You'll receive:

  • Email confirmation of submission
  • Updates on review progress
  • Approval notification
  • Next steps instructions

After Approval​

Getting Started​

Once approved:

  1. Access your Supplier Dashboard
  2. Complete profile setup
  3. Add products to your catalog
  4. Configure shipping options
  5. Start receiving orders

First Steps​

Recommended initial actions:

  • Complete Profile: Add logo, description
  • Add Products: Upload your catalog
  • Set Pricing: Configure product prices
  • Test Orders: Verify order flow works

Required Information​

Documentation Needed​

Prepare these before starting:

  • Business registration documents
  • Tax identification numbers
  • Bank account details
  • Product information
  • Company logo and description

Product Data​

For your catalog:

  • Product names and descriptions
  • MPN/SKU numbers
  • Pricing information
  • Product images
  • Category assignments

Profile Editing​

After Onboarding​

You can edit your supplier profile:

  1. Navigate to profile settings
  2. Update company information
  3. Modify business details
  4. Adjust logistics settings
  5. Save changes

What Can Be Changed​

  • Company description and logo
  • Contact information
  • Shipping regions and rates
  • Payment details
  • Product logistics

Compliance Requirements​

Marketplace Policies​

Suppliers must agree to:

  • Terms of Service
  • Marketplace guidelines
  • Data protection policies
  • Product quality standards
  • Shipping commitments

Ongoing Compliance​

Maintain good standing by:

  • Fulfilling orders promptly
  • Maintaining product accuracy
  • Responding to inquiries
  • Meeting quality standards
  • Following platform rules

Support During Onboarding​

Getting Help​

If you need assistance:

  • Contact Cicero support
  • Review documentation
  • Check FAQ section
  • Request a callback

Common Questions​

How long does approval take? Typically 5-10 business days, depending on documentation.

Can I start selling immediately? After approval, you can add products and start receiving orders.

What fees are involved? Contact Cicero for current marketplace fee structure.

Can I sell internationally? Yes, configure your shipping regions to specify where you deliver.

Troubleshooting​

Application Issues​

  • Ensure all required fields are completed
  • Check document uploads are successful
  • Verify contact information is correct
  • Clear browser cache if experiencing errors

Document Verification​

  • Ensure documents are legible
  • Provide valid, unexpired documents
  • Match information to business registration
  • Contact support for document questions

Payment Setup​

  • Verify bank account details
  • Ensure account can receive international payments
  • Complete Stripe verification if required
  • Contact support for payment issues

Next Steps​

After becoming a supplier: