Supplier Portal Overview
Learn how to manage your supplier account in the Cicero Marketplace.
Overview
The Supplier Portal allows dental product suppliers to manage their presence on the Cicero Marketplace. From here, you can manage products, orders, clients, and team members.
Accessing the Supplier Portal
Switching Context
If you have both clinic and supplier access:
- Click the context switcher in the header
- Select your supplier organization
- Portal switches to supplier view
Direct Access
Navigate directly to /supplier to access your supplier dashboard.
Supplier Dashboard
The dashboard provides an overview of your supplier operations:
Key Metrics
- Order Summary: Recent and pending orders
- Product Overview: Active products count
- Client Activity: Recent client interactions
- Revenue Insights: Sales performance
Quick Actions
- View pending orders
- Add new products
- Manage clients
- Access reports
Main Features
Products
Manage your product catalog:
- Add new products
- Edit existing listings
- Set pricing and availability
- Bulk upload products
Learn more about Product Management
Orders
Handle customer orders:
- View incoming orders
- Process and fulfill
- Track shipments
- Manage returns
Learn more about Order Management
Clients
Manage your customer relationships:
- View connected clinics
- Set VIP pricing
- Manage relationships
- Client communications
Learn more about Client Management
Staff
Manage your team:
- Invite team members
- Set permissions
- Track staff activity
- Manage access
Learn more about Staff Management
VIP Programs
Create special pricing for preferred clients:
- Set up VIP categories
- Configure discounts
- Assign clients to tiers
- Free shipping rules
Navigation
Sidebar Menu
The supplier sidebar includes:
- Dashboard: Overview and metrics
- Products: Catalog management
- Orders: Order processing
- Clients: Customer management
- Staff: Team management
- VIP: VIP program setup
- Delivery: Shipping configuration
- Profile: Supplier settings
Header
The header provides:
- Context switcher (clinic/supplier)
- Notifications
- Profile menu
- Help access
Supplier Profile
Company Information
Your supplier profile includes:
- Company Name: Business name
- Logo: Brand logo
- Description: About your company
- Contact Information: Business contacts
- Address: Business address
Banking Details
For payment processing:
- Bank account information
- Payment preferences
- Stripe integration (if applicable)
Product Logistics
Delivery and shipping setup:
- Shipping regions
- Delivery times
- Shipping rates
- Free shipping thresholds
Getting Started
New Suppliers
If you're new to the platform:
- Complete the onboarding process
- Set up your profile
- Add products to your catalog
- Configure shipping options
- Start receiving orders
Existing Suppliers
Regular activities:
- Check dashboard for updates
- Process pending orders
- Update product inventory
- Respond to client inquiries
Permissions
Supplier staff permissions include:
| Permission | Capability |
|---|---|
| View Products | See product catalog |
| Edit Products | Add/modify products |
| View Orders | See order list |
| Edit Orders | Process orders |
| View Clients | See client list |
| Edit Clients | Manage client relationships |
| View Staff | See team members |
| Edit Staff | Manage team members |
| Admin | Full access to all features |
Support
Help Resources
- Documentation (you're here!)
- Contact Cicero support
- Training materials
Common Tasks
Quick links to frequent activities: